Go to AJFF.org/buytickets to browse films and purchase tickets.
The public can access tickets starting on Wednesday, February 9 at noon. Pre-sale for sponsors and members begins Wednesday, January 26 at noon.
Yes. To stream movies in the Virtual Cinema, you first need to order a ticket. The ticket will contain a voucher code required to watch the film.
No. Only one Virtual Cinema ticket is required per household, priced at $16 for an individual (or $32 if two or more are watching from home). For movies at a theater, everyone will need individual tickets.
Yes. Use your existing voucher code to access the corresponding Q&A program for the film (if applicable), located under Bonus Content in the Virtual Cinema. All Q&A recordings become available at the start of the festival, Wednesday, February 16.
Go to AJFF.org/vote to cast your ballot for any films you’ve seen in the festival. You can also score each film you see via a custom link, emailed to ticket buyers or shared via QR code at in-theater screenings. Votes will be tabulated, and Audience Award winners announced at the conclusion of the festival.
There is a wealth of information available on our website at AJFF.org/faq. If you prefer assistance by phone, please contact the AJFF Box Office at 678-701-6104.
Before tickets go on sale to the public, the Box Office will be available between 10:00 AM and 6:00 PM. Beginning February 9, when tickets go on sale, through the end of the festival, the Box Office will be available an additional two hours until 8:00 PM.
Login to your ticketing account through the ‘My Account’ link at the top of AJFF.org. If you are unsure if you have an account or need to reset your password, you can also visit the ‘My Account’ link. From there you can login, set up a new account, and/or change your password.
If a film is sold out, that means there are no tickets available for that virtual screening or drive-in event.
All Access Passes are an exclusive member benefit. To access your benefit, login to the AJFF account associated with your membership, select the film(s) you wish to view, and checkout. Members and Sponsors can begin reserving tickets on Wednesday, January 26 at 12:00 PM.
For further assistance with your benefits, please contact the AJFF Concierge at 678-701-6107. To become a Member, please contact Development Director, Lori Zelony by email at lori@ajff.org.
Tickets are sent via email following completion of checkout.
Once you purchase a ticket or tickets, you will receive an order confirmation email that details your purchase and serves as your receipt.
You will receive a second email with a link to download your ticket(s). A ticket contains your unique voucher code for access to the film in the Virtual Cinema. You will access the Virtual Cinema online through AJFF.org or through the AJFF streaming app. Details on how to watch are also included on the ticket.
Both emails are typically sent within 15 minutes after the transaction is complete. During peak sales times receiving these emails may take longer. It’s best to buy tickets in advance of when you intend to stream a film so that you do not encounter any delay.
Confirmation emails are sent automatically once your purchase is complete. If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders. Please make sure you add orders@ajff.org as a trusted source.
If you still do not see the email, log in to your account using your username and password, to view your Order History and confirm the transaction was processed. For further assistance, please contact the AJFF Box Office at 678-701-6104 or by email at tickets@ajff.org.
Reset your password by clicking 'My Account' at the top of the website. Enter the email address used for your AJFF account and click 'Forgot Password.'
If you have a promo code, enter it at AJFF.org/promo to access the special offer. Note that promo codes provide a discount, whereas a voucher code is basically a ticket, used only to watch a film in the Virtual Cinema.
For the 2022 festival, stand-by is not available for the virtual screenings. There are a limited number of streams available for every film, set by the distributors. It is possible some films will sell out.
You can download the 2022 Program Guide in electronic format.
As a Member or Sponsor you have access to complimentary tickets to films streaming in the Virtual Cinema based upon your member level. To claim a complimentary ticket to a film, login to your AJFF account associated with your membership, select the film(s) you wish to view, and checkout. Upon checkout you will receive two emails, one is your confirmation and the other will have a voucher code included in the attachment. The voucher code allows access to stream the film.
Please note that while you are eligible to claim complimentary access to each film in the festival, the number of streams is limited and may sell out. Access to your complimentary tickets is not guaranteed after the start of the public sale.
Yes. First login to AJFF.org to access your member benefits. Then, begin selecting the film(s) you wish to stream. The number of complimentary tickets you can claim is based on your member level.
The login and password for your ticketing account should be the same as used for the previous festival year. From the Login screen you can reset your password, if needed. If you need further assistance, please contact our Concierge team at 678-701-6107.
It may be that you are not logged in to the account associated with your 2022 AJFF Membership. To confirm access, please contact the AJFF Concierge at 678-701-6107.
If you would like to share your member benefits with someone else, please contact Development Director, Lori Zelony, at lori@ajff.org for assistance.
Each virtual screening ticket you purchase comes with a voucher code that allows you to stream the film at any time during the festival. To watch the film, enter the voucher code in the Virtual Cinema, either on a computer at watch.AJFF.org, or via the AJFF app on a streaming device (Roku, Amazon Fire TV, Apple TV). Then click 'Play.'
At the behest of distributors, a limited number of films in the 2022 AJFF lineup were made available for exclusive in-theater presentation only. As we pivoted to a virtual exclusive festival, three of these films were not made available for viewing in the Virtual Cinema:
We look forward to presenting these films in theaters at a future date, when it is safe to do so.
You can stream a film in the Virtual Cinema any time during the festival dates, February 16–27, 2022. Access ends at the conclusion of the festival.
Absolutely! Tickets are available for purchase by the public beginning at noontime on Wednesday, February 9, 2022. You can begin watching movies in the Virtual Cinema at noontime on Wednesday, February 16 through the end of the festival, Sunday, February 27.
Yes. Due to limits on the number of views permitted, virtual screenings can sell out. Reserve your tickets as soon as possible, including for the Virtual Cinema.
While you may give a gift of a voucher code to someone, you cannot share the same code. Each code may be used only once to stream from only one household.
Due to restrictions on where a film may be viewed (known as geo-blocking), most films in the 2022 AJFF lineup can be streamed only by ticket purchasers in the state of Georgia. If you plan to travel out of the state during the festival, be sure to use a credit or debit card with a Georgia billing address at the time of purchase.
A voucher code is your ticket to view a film in the Virtual Cinema either on your computer or through the AJFF streaming app on your Smart TV. You receive a voucher code by purchasing a ticket through ajff.org or calling 678-701-6104. The voucher code will be emailed to you following completion of your transaction.
- Amazon FireTV: In the App Store, search for ‘AJFF.’ Click to Download.
- Apple TV: In the App Store, search for 'AJFF.' The App is available for all versions of Roku and Apple TV (Generation 4 or higher only).
- Roku: In the Roku Channel Store, search for 'AJFF' and click ‘Add Channel.’
See the video tutorial above for more information on how to access the AJFF Virtual Cinema on these devices.
- At AJFF.org, click ‘Virtual Cinema’ at the top of the website.
- Enter the voucher code for the film you want to watch and press ‘Play.'
- System Requirements:
- Android: Use Chrome on Android 6.0 or later
- iPhone/iPad: Use Safari on iOS 11.2 or later
Note: 'Screen Mirroring' must be turned off for content to play.
- At ajff.org, click ‘Virtual Cinema’ at the top of the website.
- Enter the voucher code for the film you want to watch and press ‘Play.'
- System Requirements:
- PCs running Windows 7+ must use browsers Google Chrome, Firefox, Microsoft Edge, or Opera
- Intel-based Macs running macOS 10.12+ must use browsers Google Chrome, Firefox, Safari, or Opera
Note: Internet Explorer is not supported.
- You can AirPlay from most browsers if you have Apple TV, by selecting the ‘AirPlay’ button in the bottom right-hand side of the player.
- Make sure your TV is on the same Wi-Fi network as the computer, phone, or tablet from which you are playing the film.
- AirPlay users need to connect directly from the video. Do not use the in-screen mirror mode.
- On your device, open the AJFF Website and select ‘Virtual Cinema.’
- On the bottom right of the link select the AirPlay icon.
- Enter the voucher code for the film you want to watch and press ‘Play.'
You likely have ‘Screen Mirroring’ turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.
- You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the ‘cast’ button in the bottom right-hand side of the player.
- Make sure your TV is on the same Wi-Fi network as the computer, phone, or tablet from which you are casting. Please note that casting is not available from iPhone and iPad.
- On your device, open the AJFF website and select ‘Virtual Cinema.'
- On the bottom right of the link select the Chromecast icon.
- Enter the voucher code for the film you want to watch and press ‘Play.'
We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.
If you are having trouble watching a film, there are several things you can try. Follow these steps:
- Try refreshing your browser first. There may be some lag time and refreshing your browser will generally fix the issue.
- Restart your computer.
- Reset your WIFI router or move closer to the router.
- Make sure you are watching through an approved browser. If it is not working in one browser, try another. Remember, Internet Explorer is not supported.
- Is your device set to block pop-ups? You might need to disable this.
- If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.
If these options do not work, it may be that you are experiencing a slower speed of service from your internet provider. We recommend contacting your internet provider for further assistance.
For security reasons, you must view your film on the same wifi network or internet connection. That is, once you start the stream in one location, you cannot continue the film in another location or on a different network. You cannot start watching at home and try to restart at a friend’s house.
Alternately, you can only use different devices in one location if they are using the same network. For example, if you start watching on a TV and switch to a tablet or laptop, they both need to be connected to the same wifi network.
If you are receiving this message in error, please contact helpdesk@ajff.org.
- Connect an HDMI cable from your laptop to your TV.
- Once connected, select the correct input source on your TV. Your laptop screen will be “mirrored” on your TV.
- Then, on your laptop, open the AJFF website and select ‘Virtual Cinema.'
- Enter the voucher code for the film you want to watch and press ‘Play.'
- It is strongly recommended that you test this operation before the film festival begins. Any YouTube video or the festival trailer can be used for testing purposes.
Distributors dictate the geographic region where a film may be viewed, so it varies from film to film. The geographic availability of each film will be noted on its film details page on AJFF.org.
If you’re traveling away from home, don’t worry though. Geoblocking is enforced at purchase, so just make sure to use a credit or debit card with a billing address in Georgia (or the US, depending on how restrictive the geoblocking is).
No. If you pause the film and continue watching, you will receive an error. Turn off your VPN before you click 'Play.' If you receive an error after you start watching a stream with your VPN on, please contact helpdesk@ajff.org.
Yes. We will offer basic tech support by phone Monday–Sunday from 11:00 AM–7:00 PM at 678-701-6104 or by emailing helpdesk@ajff.org.
We recommend that you watch films as early as you can during the festival so that our team has time to troubleshoot problems if they arise.
With the large variety of smart TV options it is hard to know for sure. Many smart TVs have very basic built-in web browsers which DO NOT support the security features in place for the Virtual Cinema. Without the support of DRM it can prevent videos from loading and playing properly. For this reason it is best to access the festival on a television through one of the three supported devices - Roku, Apple TV, and Amazon Fire TV.
A simple System Update should resolve the issue.
If you find you continue to receive the error we recommend you perform a Network Connection Reset by navigating to System -> Advanced System Settings -> Network Connection Reset. This will automatically restart the Roku after which the app should no longer display the error when playing content.
AJFF has partnered with CineSend to host the Virtual Cinema.